Shipping policy

Shipping & Delivery

We believe the arrival of your order should be as seamless as the design itself. We are committed to clear, reliable delivery throughout the United States.

1. Shipping Overview We deliver to addresses across the United States. Please note that specific carriers and routing may vary slightly depending on your exact location and order details.

2. Processing Times We work diligently to prepare your order without unnecessary delays. Orders are typically processed within 1 to 3 business days (Monday through Friday), excluding weekends and public holidays. During peak seasons, processing may take slightly longer, but we will always keep you informed along the way.

3. Order Edits & Cancellations Because our logistics are designed to process and dispatch your order as quickly as possible, we have a very narrow window to make changes to an order. If you need to update a shipping address or cancel your order, please contact support@elegra.us within 2 hours of placement. Once an order has been processed by our facility, we are unable to make any modifications or cancellations.

4. Complimentary Shipping We are pleased to offer free standard shipping on all orders, with no minimum purchase required.

5. The Delivery Timeline Here is the estimated journey for your order:

  • Processing Time: 1 to 3 business days (Monday to Friday)
  • Transit Time: 6 to 8 business days (Monday to Friday)
  • Total Delivery Time: 7 to 11 business days
  • Order Cutoff Time: 6:00 PM Central Standard Time (CST)

Please note: Delivery timelines are estimates and may occasionally be affected by carrier delays or severe weather conditions outside of our control.

6. Tracking Your Order Once your order is prepared for dispatch, you will receive an email containing your tracking information. Please note that it can take up to 48-72 hours for the carrier to scan the package and update the tracking link with visible transit movements.

7. Shipping Restrictions To ensure a secure delivery, we do not ship to PO Boxes, military addresses (APO, FPO, DPO), or restricted areas.

8. Failed Deliveries If a delivery attempt fails due to an incorrect address or carrier issue, the package may be routed back to our facility. Should this occur, our team will reach out to arrange a new shipment. Please be aware that reshipping may incur an additional fee.

9. Secure Delivery We ensure your order reaches the destination provided at checkout. However, Elegra cannot be held liable for packages that are lost or stolen after the carrier has marked them as "Delivered." If you are concerned about the security of your delivery location, we highly recommend monitoring your tracking link closely to receive the package promptly upon arrival.

10. Lost or Damaged Packages Your experience matters to us. If a package is lost in transit before delivery, or arrives damaged, please contact us immediately at support@elegra.us. We will step in, work directly with the carrier, and resolve the issue swiftly.

11. Policy Updates We periodically update our shipping guidelines to ensure we are providing the best possible service. The most current version will always be available on this page. (Last updated: May 2026)

Contact Customer Support (support@elegra.us)
Monday - Friday 9am - 5pm CST