How much is shipping?
We believe in simple, transparent pricing. We offer complimentary Free Standard Shipping on all orders. No minimums, no codes required. The price you see is the final price.

How long will delivery take?
Your order is on its way sooner than you might think. Total delivery typically takes 7 to 11 business days from the moment you place your order, which breaks down as follows:

• Processing Time: 1 to 3 business days (Monday to Friday, excluding weekends and public holidays).
• Transit Time: 6 to 8 business days (Monday to Friday).
• Order Cutoff Time: 6:00 PM Central Standard Time (CST).
• Please note: These timelines are estimates and may occasionally be affected by carrier delays or severe weather conditions outside of our control. If you have any questions about your order, our client care team is always here at support@elegra.us.

Do you ship internationally?
At this time, we provide shipping exclusively to addresses within the United States.

Do you ship to PO Boxes or military addresses?
To ensure your order arrives securely, we're unable to ship to PO Boxes, military addresses (APO, FPO, DPO), or restricted areas. Please provide a standard residential or business address at checkout so we can get your order into your rotation safely. If you have any questions about your delivery, reach out to us at support@elegra.us and we'll be glad to help.

How can I track my order?
You can track your order anytime directly on our website, and you will also receive a tracking link via email as soon as your package is prepared for dispatch. Please note: It can take up to 48-72 hours for the carrier to scan the package and update the tracking link with visible transit movements.

What if my package is lost or stolen?
We want your order to reach you safely, and we're here to help if something goes wrong in transit:

• Lost in transit or damaged on arrival: If your package is lost before it's delivered, or arrives damaged, please contact us right away at support@elegra.us. We'll step in, work directly with the carrier, and resolve the issue swiftly.
• Marked "Delivered" but missing: Once the carrier marks a package as "Delivered," Elegra cannot be held liable for packages that are lost or stolen. If you're concerned about the security of your delivery location, we recommend monitoring your tracking link closely so you can receive your package promptly upon arrival.

Can I change or cancel my order?
Because our facility is designed to process and dispatch your order as quickly as possible, we have a very narrow window to make changes. If you need to update your shipping address or cancel, please email our client care team at support@elegra.us within 2 hours of placing your order and we will do our best to help.

• Within 2 hours: Contact support@elegra.us with your order number and we will update your shipping address or cancel your order.
• After processing: Once an order has been processed by our facility, we are unable to make any modifications or cancellations.

What is your return policy?
We want you to love your pieces. If the fit or feel isn't perfect, you have 30 days from the receipt of your order to return an item. To be eligible for a refund, items must be in new condition, unworn, unwashed, and with their original tags attached.

How do I initiate a return?
The process is simple. Please email our client care team at support@elegra.us with your order number. We will send you a return authorization and step-by-step instructions. Please note: Return shipping costs are the customer's responsibility unless the item is defective or there was an error on our part.

Are any items final sale or non-returnable?
Yes. Most of your pieces are covered by our 30-day return window, but a few are final sale and cannot be returned. If you're ever unsure whether an item qualifies, reach out to us at support@elegra.us and we'll be happy to help:

• Clearance & final sale: Pieces purchased during clearance or final sale events.
• Custom or personalized items: Anything made or personalized just for you.
• Gift cards: These are non-returnable.
• Intimates & Swimwear: For hygiene reasons, these can only be returned if the original hygiene liner remains intact and untampered with, so please try them on over your own undergarments.

What if my order arrives damaged, defective, or incorrect?
Please inspect your pieces as soon as they arrive. If something isn't right, email our client care team at support@elegra.us within 7 days of delivery and we'll evaluate the issue and make it right. Claims made outside of this 7-day window cannot be accepted, so please reach out promptly. We can help if:

• Defective: a piece has a flaw or fault.
• Damaged: your item arrived harmed in transit.
• Incorrect: you received the wrong item.

Do you offer exchanges?
Yes. We offer direct exchanges so your new pieces fit flawlessly. If you need a different size or color, email our client care team at support@elegra.us within 30 days of delivery and we'll guide you through our streamlined exchange process to get the right piece into your rotation as quickly as possible. Please note: a shipping fee may apply depending on the exchange request.

When will I receive my refund?
Once your return arrives and is inspected at our facility, we'll notify you of its approval status. Approved returns are automatically refunded to your original payment method within 10 business days of inspection.

• Bank posting: Your bank or credit card company may need additional time to process and post the refund to your account.
• Shipping fees: Original shipping fees are non-refundable.
• Still waiting? If more than 15 business days have passed since your return was approved, please reach out to us at support@elegra.us.

What payment methods do you accept, and is it secure?
Your trust is the foundation of our brand. We utilize advanced 256-bit encryption and are fully PCI DSS compliant to protect every interaction on our site. We accept a wide range of secure payment options, all processed in USD:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover.
• Digital Wallets: Apple Pay, Google Pay, PayPal.
• Accelerated Checkout: Shop Pay.
  Your payment information is protected at every step, and we never see your full credit card number.

How can I get in touch with you?
Our team is here to help. You can reach us via email at support@elegra.us.